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UK law is the applicable law.
Please note: that if you had my landline
telephone number. It is now inactive, please use my mobile
number.
The
purchasing cycle
Initial
enquiry
Quote complete the form and I will get back to
with a quote.
Place order, complete form and return with
payment
On receipt of the completed order form and payment you will be
sent an invoice confirmimg payment has been received and you
will be advised of a likely completion date.
Once the item is
completed, you will be contacted to arrange a convenient
delivery date.
Delivery is normally done via Courier and requires a
person to be at the specified delivery address to
sign for the goods.
Once the item is received could you please confirm to me that
you have received the item.
Customer
support and service
You can contact DT Woodturning via telephone our
business hours are from Monday-Friday 9am-5pm GMT. Saturday
9am-1pm GMT
Outside these hours please feel free to leave a message and we
will get back to you as soon as possible. All calls are
charged at standard rate.
Privacy
Policy
DT
Woodturning is registered with the Data Protection Agency and
is fully committed to protecting your privacy. We will only
use any information that you supply us with lawfully (in
accordance with the Data Protection Act 1998.) If you have any
questions/comments about privacy, please email
dave.thomas@dtwoodturning.co.uk
Ordering
and Payment
You may order by email, phone or by post. We accept
payment from UK customers by cheque (made payable to "DT
Woodturning") Postal orders are also accepted. Bank transfer
is the preferred option.
Sorry we do not take Card payments.
Please
note: That stock goods will not be sent out until
full payment has been received and cleared. Where bespoke
items are ordered work will not commence until full payment is
received and cleared. Trade orders will be quoted
individually.
We understand and will exercise our statutory right to
interest and compensation for debt recovery costs under the
late payment legislation if we are not paid according to
agreed credit terms.
* The Late Payment of Commercial Debts [Interest] Act 1998, as
amended and supplemented by the Late Payment of Commercial Debts
Regulations 2002.
Postage
and Packaging :
Postage and Packaging is charged at cost.
Deliveries
Deliveries of stock items will normally be sent with in 3-7
days.
Bespoke items, you will be advised of a likely completion date
when the order is confirmed.
UK Delivery is via fedex Couriers Small items via Royal Mail
When you take delivery of your goods, if there are any signs
of damage on the packaging I would recommend that you do not
sign for them until they have been thoroughly checked. If any
damage is found see Damages below.
Damages
All
products sent out from DT Woodturning are securely wrapped or
boxed, depending on the volume of goods. If damaged goods are
received, please contact DT Woodturning asap for advice.
Tel
07900 846397 our business hours are from
Monday-Friday 9am-5pm GMT. Saturday 9am-1pm GMT
Outside these hours Please feel free to leave a message and we
will get back to you as soon as possible. All calls are
charged at standard rate.
Returns
If,
for any reason, the consumer is not happy with the products
ordered, there is a seven day period, beginning on the day
after the goods are received, to reject them. They should then
be returned immediately to:
DT Woodturning,
1 Port Talbot Workshops,
Addison Road,
Port Talbot,
West Glamorgan,
South Wales
SA12 6HZ .
Return postage is the responsibility of the customer. If an
order has been sent out and items are incorrect or missing,
these will be exchanged/replaced as soon as possible and the
postage charges paid by DT Woodturning. All returned products
must arrive undamaged.
Please Note: - Bespoke items are only
returnable at DT Woodturnings discretion, unless they have
been manufactured to the wrong dimensions, through no fault of
the customer. When ordering please double check that the
dimensions you enter are correct and make sure that the order
form is signed.
Faulty
Goods
In
the case of "faulty" goods, the Sale of Goods Act 1979 [as
amended] established that the consumer is allowed a reasonable
time within which to reject the goods for a full refund. We
give a period of seven days from receipt of the goods, for the
customer to reject the goods and return them for a refund.
Cancellations
Orders
of stock items may be cancelled without giving a reason and
the cancellation period in the case of contracts for the
supply of goods begins with the day on which the contract is
concluded. Therefore, the cancellation period ends on the
expiry of seven working days, beginning on the day after the
day on which the consumer receives the goods.
This
does not apply to apply to Bespoke made to order goods.
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