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UK law is the applicable law.
The
purchasing cycle
Initial
enquiry
Quote complete the form and I will get back to with a quote.
Place order complete form and return with payment
On receipt of the completed order form and payment you will be sent
an invoice confirmimg payment has been received and you will be advised
of a likely completion date.
Once the item is completed, you will be contacted to arrange a convenient delivery date.
Delivery is normally done via Courier and requires a person to be at the specified delivery address to sign for the goods.
Once the item is received could you please confirm to me that you have
received the item.
Customer
support and service
You can contact DT Woodturning via telephone (standard rate)
Tel/Fax: +44 (0)1639 897177 our business hours are from Monday-Friday
9am-5pm GMT. Saturday 9am-1pm GMT
Outside these hours please feel free to leave a message and we will
get back to you as soon as possible. All calls are charged at standard
rate.
Privacy
Policy
DT
Woodturning is registered with the Data Protection Agency and is fully
committed to protecting your privacy. We will only use any information
that you supply us with lawfully (in accordance with the Data Protection
Act 1998.) If you have any questions/comments about privacy, please
email dave.thomas@dtwoodturning.co.uk
Ordering
and Payment
You may order by email, phone
or by post. We accept payment from UK customers
by cheque (made payable to "DT Woodturning")
Postal orders are also accepted. Bank transfer is the preferred option.
Sorry we do not take Card payments.
Please
note: That stock goods will not
be sent out until full payment has been received
and cleared. Where bespoke items are ordered
work will not commence until full payment
is received and cleared. Trade orders will
be quoted individually.
We understand and will exercise our statutory
right to interest and compensation for debt
recovery costs under the late payment legislation
if we are not paid according to agreed credit
terms.
* The Late Payment of Commercial Debts [Interest]
Act 1998, as amended and supplemented by the
Late Payment of Commercial Debts Regulations
2002.
Postage
and Packaging :
Postage and Packaging is charged at cost.
Deliveries
Deliveries
of stock items will normally be sent with in 3-7 days.
Bespoke items, you will be advised of a likely completion date when the order
is confirmed.
UK Delivery is via fedex Couriers Small items via
Royal Mail
When you take delivery of your goods, if there are any signs of damage
on the packaging I would recommend that you do not sign for them until
they have been thoroughly checked. If any damage is found see Damages
below.
Damages
All
products sent out from DT Woodturning are securely wrapped or boxed,
depending on the volume of goods. If damaged goods are received, please
contact DT Woodturning asap for advice.
Tel/Fax:
+44 (0)1639 897177 our business hours are from Monday-Friday
9am-5pm GMT. Saturday 9am-1pm GMT
Outside these hours Please feel free to leave a message and we will
get back to you as soon as possible. All calls are charged at standard
rate.
Returns
If,
for any reason, the consumer is not happy with the products ordered,
there is a seven day period, beginning on the day after the goods are
received, to reject them. They should then be returned immediately to:
DT Woodturning,
1 Port Talbot Workshops,
Addison Road,
Port Talbot,
West Glamorgan,
South Wales
SA12 6HZ .
Return postage is the responsibility of the customer. If an order has
been sent out and items are incorrect or missing, these will be exchanged/replaced
as soon as possible and the postage charges paid by DT Woodturning. All returned
products must arrive undamaged.
Please Note: - Bespoke items are only returnable at
DT Woodturnings discretion, unless they have been manufactured to the
wrong dimensions, through no fault of the customer. When ordering please
double check that the dimensions you enter are correct and make sure
that the order form is signed.
Faulty
Goods
In
the case of "faulty" goods, the
Sale of Goods Act 1979 [as amended] established
that the consumer is allowed a reasonable
time within which to reject the goods for
a full refund. We give a period of seven days
from receipt of the goods, for the customer
to reject the goods and return them for a
refund.
Cancellations
Orders
of stock items may be cancelled without giving
a reason and the cancellation period in the
case of contracts for the supply of goods
begins with the day on which the contract
is concluded. Therefore, the cancellation
period ends on the expiry of seven working
days, beginning on the day after the day on
which the consumer receives the goods.
This
does not apply to apply to Bespoke made to
order goods.
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